Privacy policy

When you submit the contact or quote form, we receive the information you enter yourself:

• Full name and phone number (required)
• Email and company name (optional)
• Your needs, project description, budget and expected timeline

When you visit the website, some technical information may be recorded automatically: device type, browser, pages viewed, time of visit and referral source. This information is used in aggregate for statistics, not to identify individuals.

We do not request or collect sensitive personal data (health, personal finances, biometrics, etc.) through the website.

Your information is used only to:

• Contact you, advise you and send the quote you requested
• Prepare for our conversation and project discovery
• Send an email confirming we received your request
• Analyze website traffic to improve content and user experience

We do not sell, rent or share your information with third parties for advertising purposes.

The website and form data run on infrastructure provided by cloud service providers. Their servers may be located outside Vietnam, so the information you submit may be transferred to and stored abroad.

The categories of providers we use:

• Website hosting and the inquiry database
• Confirmation emails and internal notifications
• Website analytics

We only choose providers with data protection commitments, and only grant data access to the people directly responsible for handling your inquiry.

Inquiry information is kept for up to 24 months from your most recent contact and then deleted. If you become a client, contract-related information is kept for the period required by accounting and contract law.

You can ask us to delete it sooner at any time — see section 6.

The website may use cookies and analytics tools (such as Google Analytics and Microsoft Clarity) to understand which pages are useful and where visitors run into difficulty. These tools record behavior in aggregate and do not receive the information you type into forms.

You can block or delete cookies in your browser settings; the website will still work normally.

Regarding your personal data, you have the right to:

• Know what data about you is stored and what it is used for
• Access, correct or update your data
• Withdraw your consent and ask us to stop contacting you
• Request deletion of your data
• File a complaint if you believe your data has been misused

To exercise these rights, email lienhe.hdweb@gmail.com with the subject “Personal data request”, including the phone number you used to contact us so we can verify your identity. We respond within the time limits required by law.

Data is transmitted over an encrypted connection (HTTPS). Database access is limited to the people directly responsible. Forms include protection against automated submissions to limit spam.

If an incident exposes personal data, we will notify affected individuals and the competent authorities as required by law.

This policy may be updated when the way we handle data changes. The most recent update date is always shown at the top of the page. For significant changes, we will post a clear notice on the website.

For any questions about this policy, please contact HD Web Services:

• Email: lienhe.hdweb@gmail.com
• Phone: +84 984 785 002
• Address: 797 DT74C Street, Di An Ward, Ho Chi Minh City, Vietnam